What Are a Property Manager's Responsibilities After a Flood?

Take clear photos and videos of every affected area before any cleanup begins. Note the water level, the source if known, and the date and time. This record is essential for insurance claims and for planning the restoration work.

List damaged items, including furniture, appliances, and personal belongings. Keep receipts for any emergency purchases you make, such as fans or dehumidifiers. Good documentation prevents disputes later and helps the pros understand the scope of the job.

• Photograph each room from multiple angles
• Record the depth of water in each area
• Note any visible mold or musty smells
• List every damaged item with its condition
• Save all receipts for cleanup supplies
• Keep a written log of actions taken

Once safety is handled and documentation is done, bring in local water damage pros to assess and dry the property. They have the equipment and experience to remove water, dry walls and floors, and prevent mold. Delaying this step can lead to more damage and higher costs.

Work with the pros to understand the scope of the work, including what can be saved and what must be removed. Ask about the drying process and what you can expect. Keep tenants informed about the schedule and any temporary changes to their living spaces.

• Ask for a clear plan of action
• Confirm what personal property can be restored
• Check on drying progress daily
• Keep tenants updated on access and safety
• Coordinate with repair professionals as needed
• Track all work and communication in writing