Terms and Conditions – Newark Restoration Bros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By accessing and using https://newarknjwaterdamagerestoration.com/, you agree to follow these Terms and Conditions. These rules apply to all visitors and users of the website. Newark Restoration Bros may update these terms at any time to reflect changes in our business or the law. We will post any revised versions on this page.

If you continue to use the website after we post updates, it means you accept the new terms as written. Please review this page regularly to stay informed about the rules governing our digital platform and services. If you do not agree with any part of these terms, you should stop using the website immediately.

Services

Newark Restoration Bros offers professional property recovery services including water drying, fire cleanup, and mold remediation. Our work begins with an on site assessment to determine the extent of the damage. We use professional tools like thermal imaging and moisture mapping to plan the restoration. Our services are limited to the scope of work agreed upon in the project contract.

We may use third party vendors or subcontractors for specialized tasks like plumbing or electrical repairs. Service availability can vary based on the project size and your specific location in Newark, New Jersey. We aim to provide high quality results but cannot guarantee that every material can be restored to its original state.

Quotes, Billing, and Payment

We provide initial estimates based on visible damage during our assessment. Final invoices may differ from these estimates if we find hidden issues or if the project scope changes. Any change orders must be approved before the extra work begins. We may require a deposit before starting large projects. We accept various payment methods including major credit cards and checks.

All balances are due upon completion of the work unless other arrangements are made in writing. Late balances may be subject to interest charges. If you have a dispute regarding a bill, you must notify us in writing within fifteen days of the invoice date to resolve the issue fairly.

Insurance and Claims Assistance

We help our clients by providing detailed documentation and photo reports of the damage. This information is intended to assist you when filing a claim with your provider. However, Newark Restoration Bros does not guarantee that your insurance company will approve or pay for all services. Insurer approvals and payment amounts are independent decisions made by your insurance carrier.

You remain responsible for the full payment of our services regardless of the outcome of your insurance claim. We recommend that you review your policy coverage and speak with your adjuster before work begins to understand your financial responsibilities and any deductibles that may apply to the project.

Scheduling, Access, and Site Conditions

We schedule work during specific windows and require full access to the property to complete our tasks. It is the client’s responsibility to provide necessary utilities like water and electricity. You must also ensure we have the legal permission to enter the site. Work may pause if we encounter hazardous conditions like asbestos, lead, or structural instability.

For the safety of everyone involved, please keep pets and minors away from the work area at all times. If our technicians cannot access the property during the scheduled time, it may lead to delays or additional trip fees. We strive to stay on schedule but will notify you if conditions require a change.

Health and Safety

Our technicians are trained to IICRC standards to ensure every job is handled safely. We use professional protective equipment and containment barriers to prevent the spread of dust or spores. On mold and water projects, we may use negative air machines and HEPA filtration to clean the air. We only use EPA registered disinfectants to treat affected surfaces.

Our company complies with all local health and safety rules in Newark, New Jersey. We prioritize a safe environment for both our workers and your family. We ask that you follow all safety instructions provided by our crew leaders to avoid accidents or exposure to cleaning agents during the restoration process.

Customer Responsibilities

To ensure a successful restoration, customers must take certain actions. Please remove all jewelry, cash, and small valuables from the work area before we arrive. You are responsible for disclosing any preexisting issues like hidden leaks or structural damage. You must follow all safety instructions and drying guidance provided by our team, such as keeping industrial fans running as directed.

Do not move or turn off equipment without our permission, as this can lead to secondary damage like mold growth. Your cooperation helps us complete the project quickly and safely. Failure to follow these responsibilities may void certain warranties or lead to higher costs if the work must be repeated.

Warranties and Disclaimers

Newark Restoration Bros provides a limited warranty on our workmanship for a specific period after the project ends. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see during the assessment. We are not responsible for failures caused by acts of nature, third party contractors you hire, or your failure to follow our drying instructions.

All materials are subject to the manufacturer’s warranty where applicable. We do not provide any other guarantees, expressed or implied, regarding the final appearance or long term durability of restored materials. Our goal is to stabilize and restore your property using industry standard methods and professional care.

Limitation of Liability

To the extent allowed by law, the liability of Newark Restoration Bros is limited to the total amount paid for the specific service that caused the issue. We are not responsible for any indirect, special, or consequential damages. This includes things like lost profits, lost time, or emotional distress.

We are not liable for damage that occurs because of hidden defects in your property or issues that were present before we started work. These limits apply even if we have been advised that such damages might happen. By hiring us, you agree to these limitations as a fair way to manage the risks involved in property restoration and emergency cleanup.

Cancellations and Rescheduling

If you need to cancel or reschedule a service, please give us at least twenty four hours of notice. We may charge a fee for late cancellations to cover our mobilization costs and lost time. Emergency work and rapid response calls are handled differently because we deploy resources immediately.

For emergency calls, you may be responsible for a service fee once our crew is dispatched to your location, even if you decide to cancel upon their arrival. We understand that plans change, but clear communication helps us manage our schedule so we can help as many neighbors as possible. Please contact us directly to discuss any changes to your scheduled restoration.

Intellectual Property

All content on https://newarknjwaterdamagerestoration.com/ belongs to Newark Restoration Bros or our licensors. This includes all text, images, logos, and service descriptions. You are not allowed to copy, share, or use any of this material for commercial purposes without our written permission.

You may print a copy of these terms or our service information for your personal, non-commercial use. We take pride in our original content and brand identity. Using our marks or content without authorization is a violation of these terms and may lead to legal action. If you wish to use our photos or text for any other reason, please send a written request to our main office.

Privacy and Data

We respect your privacy and handle your data according to our Privacy Policy, which is available on our website. We collect information like your name and property details to provide our services. We also take photos and create moisture maps to document our work for your files and for insurer reviews.

These records are essential for proving that the restoration was done correctly and for processing your insurance claim. By using our services, you agree that we may use these photos and reports as part of our professional documentation process. We do not sell your personal data to third parties and use reasonable security measures to keep your information safe.

Third Party Links and Tools

Our website may occasionally mention or link to external resources, such as insurance company websites or government safety guides. These links and tools are provided only for your convenience. Newark Restoration Bros does not control these external sites and is not responsible for their content or privacy practices. Using these third party resources is at your own risk and discretion.

We do not endorse the products or services offered by other companies unless we state so in writing. We recommend that you read the terms and privacy policies of any outside website you visit to ensure you understand how they operate before providing them with any of your personal information.

Changes to These Terms

Newark Restoration Bros reserves the right to change these Terms and Conditions whenever necessary. Updates might happen because of new laws, changes in our services, or improvements to our website. When we make a change, we will post the new version on this page and update the date. It is your responsibility to check this page for any revisions.

Your continued use of https://newarknjwaterdamagerestoration.com/ or our services after we post changes means that you accept the updated terms. This helps us keep our business relationship clear and predictable. If you do not agree with the new terms, you should stop using our website and services.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Newark, New Jersey. Any legal actions or disputes must be handled in the courts located within that area. Before taking any formal legal action, both you and Newark Restoration Bros agree to try and resolve the issue through good faith negotiations for at least thirty days.

This period allows both parties to discuss the problem and try to find a fair solution without the need for court intervention. If we cannot reach an agreement after thirty days, either party may then proceed with formal legal steps as allowed by the laws of our state and primary location.

Contact

If you have any questions about these Terms and Conditions, please contact us in writing. We value clear communication and are happy to address your concerns regarding our rules or services. Please send all formal inquiries and legal notices via postal mail to our office at 337 Sherman Ave, Newark, NJ 07114, United States.

Do not use this address for emergency service requests, as it is for administrative and legal correspondence only. We will review your letter and provide a response as soon as possible. Writing to us at this physical location is the only way to ensure your legal inquiry is received and processed by our management team.

Severability and Entire Agreement

These Terms and Conditions make up the entire agreement between you and Newark Restoration Bros regarding your use of our website and services. They replace any previous discussions or agreements we may have had. If a court finds that one part of these terms is invalid or cannot be enforced, that specific part will be removed or changed slightly to make it valid.

The rest of the terms will remain in full effect and continue to be legally binding. This ensures that the core of our agreement stays protected even if a small detail needs to be adjusted. No other promises or statements outside of these written terms are part of our agreement.

Force Majeure

Newark Restoration Bros is not responsible for any delays or failures to perform our duties if the cause is beyond our reasonable control. This includes events like extreme weather, natural disasters, government orders, strikes, or widespread utility outages. In these situations, we will do our best to resume services as soon as it is safe and possible to do so.

We cannot be held liable for property damage that occurs during these delays, as the circumstances are outside of our ability to manage. We will keep you informed of any such events that affect your project schedule or our ability to access your property in Newark, New Jersey.

This page is provided for general information purposes only and does not constitute legal advice.