Privacy Policy – Newark Restoration Bros

Privacy Policy For Our Water Restoration Company

Who We Are

Newark Restoration Bros provides professional property recovery services including water drying, fire cleanup, and mold remediation. We operate throughout Newark, New Jersey and surrounding areas to help residents and business owners restore their properties. This policy explains how we collect, use, and protect your information when you visit https://newarknjwaterdamagerestoration.com/ or use our services. We take your privacy seriously and aim to be transparent about our data practices.

Our company follows local and state guidelines to ensure your data is handled responsibly while we perform essential restoration tasks. By using our website or hiring our team, you agree to the practices described in this document. We focus on providing high quality service while respecting the personal boundaries of every client we serve in the community.

Information We Collect

We collect several types of information to provide accurate restoration services. This includes personal details you provide such as your name, mailing address, and contact information. We also gather specific job and property details, including photos of damage, moisture mapping data, and structural documentation. When you visit our website, we collect device and usage data like your IP address and browser type through cookies or similar tools.

In some cases, we receive information from service partners or insurance companies to help coordinate your project. This data allows us to create precise estimates and follow IICRC standards for drying and cleaning. We only collect what is necessary to complete the restoration work and fulfill our business obligations to you and your insurance provider.

How We Use Information

Newark Restoration Bros uses your information to deliver and schedule our services efficiently. We use property data to create estimates, process billing, and develop insurance documentation like photo reports. Your information helps us maintain safety on the job site by identifying specific hazards before our crew arrives. We also use data for quality control, customer support, and to improve our website performance. Fraud prevention and legal compliance are also key reasons for data use.

For example, we keep records to prove that antimicrobial treatments or HEPA filtration were used correctly. By analyzing how clients use our site, we can make it easier to find helpful information. All usage is centered on providing a safe and reliable restoration experience for our customers.

Cookies and Similar Technologies

Our website uses cookies and similar tools to help the site function properly and to understand how visitors interact with our content. Cookies are small text files stored on your device that remember your preferences and help us track site traffic. We use basic session cookies to keep the site running and analytical cookies to see which pages are most helpful.

You have the option to limit or clear cookies through your browser settings at any time. If you choose to disable cookies, some features of the website may function differently or appear slower. Managing your cookie preferences is a simple way to control your digital footprint while browsing our restoration resources and service descriptions.

Sharing and Disclosure

We share information only when it is necessary to complete your restoration project. This includes sharing details with service partners, subcontractors, or payment processors who help us finish the work. With your permission, we share documentation and photos with your insurance company to assist with your claim.

We may also disclose information to meet compliance and safety needs or if we are required by law to do so. Newark Restoration Bros does not sell your personal data to third parties for marketing purposes. Every partner we work with is expected to handle your information with the same level of care that we do. Our goal is to protect your privacy while ensuring all parties involved in the recovery process have the facts they need.

Data Retention

We keep our business records for as long as necessary to fulfill operational, safety, tax, and legal requirements. Retention periods vary depending on the type of document. For instance, insurance documentation and moisture maps are kept longer to verify that structural drying was completed correctly. Financial records are maintained according to standard accounting and tax regulations.

Once the data is no longer needed for these specific purposes, we take steps to securely delete or anonymize it. This practice ensures that we have the information required to defend our work or assist with future warranty questions while minimizing the amount of personal data we store over the long term. We balance our need for records with your right to privacy.

Your Choices and Rights

You have practical options regarding the information we hold about you. You may ask to access or update your personal details if they change. In certain situations, you can request that we delete your information, provided it is not required for legal, safety, or tax reasons. You can also manage your cookie settings through your browser to limit data collection.

If you wish to exercise any of these rights or have questions about how your data is used, please submit a written request by postal mail to 337 Sherman Ave, Newark, NJ 07114, United States. We will review your request and respond in a reasonable timeframe. We are committed to giving you control over your personal information whenever possible.

Security

Newark Restoration Bros uses various safeguards to protect your information from unauthorized access. We use technical and physical protections to secure our digital files and physical paperwork. Access to sensitive data is restricted to employees who need it to perform their jobs, such as project managers and billing staff. We also provide training to our team on how to handle client information safely.

While we work hard to protect your data, it is important to remember that no method of storage or transmission over the internet is perfectly secure. We continually review our security practices to ensure we are using reasonable and effective methods to keep your property and personal details safe from external threats.

Children’s Privacy

Our services and website are not directed toward children. We do not knowingly collect information from anyone under the age of 18. Our restoration work and the information on our site are intended for adults, property owners, or authorized business representatives. If we discover that a child has provided us with personal information, we will take steps to delete that data from our records immediately.

Accounts and service agreements must be handled by an adult who can legally consent to the terms of the project. We encourage parents to monitor their children’s internet usage to help protect their privacy online. Our focus remains solely on serving the adult heads of households and commercial property managers.

Data Transfers

In some cases, your data may be processed by vendors or software providers located in different areas. This often happens with cloud storage, email services, or billing platforms. Newark Restoration Bros uses reasonable measures to ensure that your information remains protected even when it is transferred or stored outside of your immediate location.

We select reputable vendors who follow strong security standards to handle our business data. Regardless of where the processing occurs, we maintain oversight of our data practices to protect the interests of our clients. Our priority is to keep your information consistent and secure, no matter which professional tools we use to manage our restoration projects or company operations.

Changes to This Policy

Newark Restoration Bros may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make updates, the latest version will be posted directly on this page for your review. We encourage you to check this page periodically to stay informed about how we are protecting your data.

Your continued use of https://newarknjwaterdamagerestoration.com/ or our restoration services after we post changes indicates that you accept the updated policy. If we make significant changes to the way we handle personal information, we will provide a more prominent notice on our website. This ensures you always have access to our current privacy standards and business practices.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please reach out to us. We prefer all privacy related inquiries to be sent in writing so we can track and respond to them accurately. You can send your formal request or question via postal mail to our main office at 337 Sherman Ave, Newark, NJ 07114, United States.

Please include your name and a clear description of your request so we can assist you properly. We value your feedback and are happy to explain our processes further. This physical address is the primary point of contact for all legal and privacy matters related to Newark Restoration Bros and our website.

Definitions

Personal information refers to any data that can identify you, such as your name or address. Processing means any action we take with your data, like collecting, storing, or sharing it. Service providers are outside companies or individuals we hire to help run our business, such as software vendors or subcontractors.

Cookies are small digital files that websites save on your computer to remember your visit or track how you use the site. Structural drying is the professional process of removing moisture from building materials. Moisture mapping is the use of tools to track where water has traveled in a building. These terms help explain the technical and legal parts of how we handle your restoration project and your data.